Cancellations and Refunds
Cancellation by Participants:
If a participant wishes to cancel their enrollment in our chess lessons, they must notify All-Star Chess via email or phone call at least 24 hours before the scheduled lesson.
Cancellations made less than 24 hours before the scheduled lesson may not be eligible for a refund, at the discretion of All-Star Chess.
No-shows:
Participants who do not attend a scheduled lesson without prior notification (no-shows) may not be eligible for a refund or rescheduling, at the discretion of All-Star Chess.
Refunds:
Refunds will be issued for cancellations made in accordance with the cancellation policy outlined above.
Refunds will be processed using the original method of payment.
Please allow 5-7 business days for the refund to appear in your account.
Rescheduling:
Participants may request to reschedule a lesson, subject to availability.
All-Star Chess will make reasonable efforts to accommodate rescheduling requests, but availability cannot be guaranteed.
Cancellation by All-Star Chess:
All-Star Chess reserves the right to cancel or reschedule lessons due to unforeseen circumstances, including but not limited to instructor unavailability, technical difficulties, or inclement weather.
In the event of a cancellation by All-Star Chess, participants will be notified as soon as possible, and efforts will be made to reschedule the lesson at a mutually convenient time.
Weather-related Cancellations:
In the case of inclement weather that poses a safety risk to participants and instructors, All-Star Chess may cancel in-person lessons. Participants will be notified of cancellations via email or phone as soon as possible.
Exceptions:
Exceptions to the cancellation and refund policy may be considered on a case-by-case basis at the discretion of All-Star Chess management.
Cancellation and Refunds for Bulk Lessons:
Cancellations of individual lessons within a bulk package are subject to the same cancellation policy outlined in our general cancellation and refunds policy.
If a participant wishes to cancel the entire bulk lesson package, they must notify All-Star Chess in writing.
Refunds for bulk lesson packages will be prorated based on the number of lessons already completed and the discounted rate initially applied to the package.
Any unused lessons within the bulk package will be refunded according to the prorated amount, minus a $75 administrative fee.
Rescheduling for Bulk Lessons:
Participants may request to reschedule individual lessons within the bulk package, at the non prorated price, subject to availability and the general rescheduling policy.
Bulk Lessons:
By enrolling in our chess lessons, participants acknowledge and agree to abide by the cancellation and refund policy outlined above. If you have any questions or concerns regarding this policy, please don't hesitate to contact us.
Thank you for your understanding and cooperation.